Venaportugal administers intravenous drips at the place agreed with the client, through nurses
registered with the Portuguese Nursing Board. The service includes the prior assessment, all
materials, the administration and supervision throughout the session.
This is not an emergency service and does not replace medical assessment, diagnosis or
treatment. In an emergency, call 112 (the European 911) or go to the hospital.
3. Who may book
The service is for people aged 18 to 65, able to give consent. Every person receiving a
drip completes their own health form and signs their own consent, even where the booking is made
by someone else.
4. How booking works
Requests are made through the website, with the health form completed and signed.
A request is not yet a confirmed booking. Venaportugal receives it, reviews the clinical
information and makes contact.
The booking is only complete once paid. Until payment is received the slot is not
reserved and may be given to another client.
Where the form raises safety questions, Venaportugal contacts the client before confirming, and
may require a prior medical assessment.
5. Right to decline on safety grounds
Venaportugal may decline or stop a session, before or during, whenever it considers there is a risk
to the client's health — even where the booking is confirmed and paid. In that case the full
amount paid is refunded. This is a clinical decision.
6. Client obligations
Provide true and complete information about allergies, medication, illness and pregnancy.
Provide a space where the client can sit or lie down comfortably, with light and a bathroom
nearby.
Be present at the agreed time. A 15-minute grace period applies.
Not request the administration of substances brought by the client.
7. Prices
The prices in force on the website at the date of the request apply, and include materials,
travel within the stated area, and supervision.
Travel: outside the included area, the amount shown in the form is added. Outside the
region it is quoted and agreed before confirmation.
Hours: sessions from the time stated in the form carry the surcharge shown there.
Groups: the price is per person, with the discount shown on the website from the
stated number of people.
VAT: the prices shown do not include VAT. Where an invoice is requested, VAT is added
at the legal rate.
8. Payment
At the end of the request you choose between paying for the session in full,
booking with a deposit and paying the balance on the day of the session, or talking to us first and
agreeing payment then. Anything paid in advance goes by bank transfer, using the reference given at
the end of the request. On the day of the session we take cash or a bank transfer.
We do not carry a card reader. The booking is complete once the amount due at that point has
been paid. A receipt is issued for every session.
9. Liability
Venaportugal is liable for damage resulting from defective performance of the service under general
law, and holds professional liability insurance. It is not liable for consequences arising from
false, incomplete or withheld information in the health form, nor from failure to follow the
instructions given to the client after the session.
10. Right of withdrawal
As a distance contract, the client has 14 days to withdraw without giving a reason, under
Decree-Law 24/2014. Where the client expressly requests that the service begin before that period
ends and the service is fully performed, the right of withdrawal ends with performance.
11. Governing law
Portuguese law applies.
Privacy and data
Each client's form contains health data, which the law treats as a special category.
It is not shared with third parties and never used for marketing.
Identity and contact: name, date of birth, cell phone number, email, address of the session.
Health data: allergies, medication, reported conditions, weight, vital signs measured
during the session, medication administered and how the session went.
Consent: signature and date of acceptance.
Payment: amount, method and reference. Card details are never collected or stored.
3. Legal basis and purpose
Delivery of the service safely and compliance with the duty to keep clinical records —
articles 6(1)(b) and 9(2)(h) GDPR.
Explicit consent given in the form — article 9(2)(a).
Compliance with legal and tax obligations and defense of legal claims.
4. Who has access
The nurse responsible for the session.
The prescribing doctor, for drips containing prescription-only medicine.
The accountant, for invoicing data only.
Health or judicial authorities, where the law requires it.
Data is not sold, transferred or shared with third parties for any other purpose.
5. Retention and location
Data is kept in a professional management application hosted on Google Ireland Limited's
Firebase service, with access protected by authentication and a personal code. Part of the
processing may occur outside the European Economic Area under the standard contractual clauses
approved by the European Commission.
Clinical record: 5 years after the last contact, unless a longer legal period applies.
Invoicing: 10 years, as required by tax law.
Requests with no session: deleted within 90 days.
6. Data subject rights
The data subject may at any time request access, rectification, erasure, restriction of
processing and portability, object to processing, and withdraw consent — which does not affect the
lawfulness of prior processing nor the clinical record that must be retained.
Complaints may be submitted to the Portuguese data protection authority —
cnpd.pt.
Cancellations and refunds
Cancellation by the client
More than 24 hours ahead: the session is rescheduled or the full amount paid is
refunded, at no cost.
Less than 24 hours, or where the client is not present at the agreed time: there is
no refund. Materials are prepared for each session and the slot is unavailable to other
clients.
Delays: a 15-minute grace period applies. Beyond that, and where contact is not
possible, the session counts as a no-show.
Cancellation by Venaportugal
The full amount paid is refunded, or the session is rescheduled, at the client's choice. The same
applies to a delay that makes the session unviable.
Declined on safety grounds
Where, after assessment, the session is found not to be safe, it does not take place and the
full amount paid is refunded, with no penalty to the client.
Refunds
Processed by the same payment method, within 14 days of the cancellation being communicated.
Informed consent
This is the text accepted and signed when a request is sent. It is available here before and
after the session.
What will be done
A cannula is placed in a peripheral vein and a solution containing vitamins, minerals and/or
electrolytes is administered — and, where applicable and prescribed by a doctor, an anti-nausea
medication and/or an anti-inflammatory with gastric protection. It is given by a nurse registered
with the Portuguese Nursing Board, who identifies themselves and shows their registration card
before starting, over approximately 30 to 60 minutes.
Purpose
Hydration and replenishment of vitamins and minerals. This is not medical treatment and
does not replace consultation, diagnosis or therapy prescribed by a doctor.
Possible risks
Pain, bruising or inflammation at the puncture site; dizziness; a metallic taste; nausea; fluid
overload; and, rarely, infection or an allergic reaction, which may be severe. With drips
containing an anti-inflammatory: stomach irritation or bleeding, worsening kidney function, and
reactions in people with asthma or an allergy to anti-inflammatories. With drips containing an
anti-nausea medication: headache, constipation and, rarely, changes in heart rhythm.
Alternatives
Instead of this session, the client may drink fluids and oral rehydration salts, take
medication by mouth, or seek medical assessment or an emergency service. These alternatives are
explained and the client may choose them at any time.
After the session
The client stays under observation for at least 15 minutes after the infusion ends — 30 minutes
if the drip contains medication — and is told who to contact if they feel unwell after the nurse
leaves. In case of serious signs, they should call 112 first.
Contraindications
The session may be declined — before or during — where there is a risk to the client's safety,
in particular with kidney or heart disease, clotting disorders, pregnancy or breastfeeding, active
infection, or allergy to any component.
Information provided by the client
The client undertakes to give truthful information about allergies, medication, illness and
pregnancy. Withholding information may put their health at risk.
Right to refuse
The client may refuse or stop the session at any time, without giving a reason and without
penalty.
Personal data
Data, including health data, is collected and kept confidentially under the GDPR, solely to
deliver the service safely. See Privacy and data.
Complaints
Complaints may be submitted through the Portuguese Electronic Complaints Book, which has the
same legal standing as the paper book.